Website Privacy & Cookies Policy
Effective date: 30 July 2026
Get Melbourne Sorted respects your privacy and is committed to handling personal information responsibly.
This Privacy & Cookies Policy explains how Get Melbourne Sorted (“we”, “us” or “our”) collects, uses, stores and protects information provided through www.getmelbournesorted.com.au, including our contact forms and other online services.
We aim to follow the Privacy Act 1988 (Cth), the Australian Privacy Principles and good privacy practices where applicable.
1. Information we may collect
When you visit our website or contact us, we may collect information including:
your name;
email address;
telephone number;
information you provide in an enquiry or contact form;
your communication and contact preferences;
information you voluntarily provide when asking us for assistance;
IP address, browser and device information;
approximate location information;
pages viewed and links selected;
referral source and information about how you use our website;
cookie and similar online identifiers; and
information generated through website security, performance and diagnostic systems.
Please do not provide unnecessary sensitive personal information through our general website contact forms.
2. How we use your information
We may use information collected through our website to:
respond to your enquiry;
understand what assistance you are looking for;
provide information about our services and pricing;
communicate with you about your enquiry or service request;
research, compare and coordinate services where you have asked us to do so;
operate, maintain and secure our website;
improve our website, services and customer experience;
diagnose technical problems and protect against misuse, fraud or cyber threats;
manage marketing preferences where applicable;
comply with legal, regulatory, insurance and recordkeeping obligations; and
establish, exercise or defend our legal rights.
Providing an initial enquiry does not oblige you to purchase a service from Get Melbourne Sorted.
3. Contact forms and enquiries
When you submit a contact form, email, text message or other online enquiry, we use the information you provide to understand and respond to your request.
Please provide enough relevant information for us to accurately understand your needs and, where appropriate, provide information about our services and pricing.
Information submitted through our website may be processed using third-party services that support our website, email, communications or other business systems.
4. Cookies and similar technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain security and understand how visitors use the website.
Depending on the website configuration, these technologies may be used for:
essential website functions;
security and fraud prevention;
remembering preferences;
website analytics and performance;
embedded website features; and
measuring the effectiveness of advertising or marketing where applicable.
Where a cookie consent tool is provided, you may be able to accept, reject or manage non-essential cookies.
You can also manage cookies through your browser settings. Blocking some cookies may affect how parts of the website operate.
5. Analytics and third-party services
We may use third-party services to operate, host, maintain, analyse or support our website and business systems.
These providers may process technical information, online identifiers or information you provide when using our website.
We only intend to use these services for legitimate business purposes and will update this policy where appropriate if the technologies used on our website materially change.
6. Sharing your information
We do not sell your personal information.
We may disclose relevant information to service providers that assist us with areas such as:
website hosting and maintenance;
email and communications;
cloud storage and business systems;
website security;
analytics;
payment or booking systems, where applicable; and
professional, legal, insurance or regulatory requirements.
Information will only be disclosed where reasonably necessary for our business operations, to provide a service you have requested, or where authorised or required by law.
7. External websites and social media
Our website may contain links to third-party websites or services, including social media, maps, videos, payment services or other external resources.
Third-party websites operate under their own privacy policies and practices.
Get Melbourne Sorted is not responsible for the privacy, security or content practices of external websites. We recommend reviewing the relevant privacy policy before providing personal information to a third party.
8. Overseas processing
Some website, cloud, email, communications or technology providers may process or store information outside Australia.
The countries involved may vary depending on the services being used.
Where reasonably practicable, we consider privacy and security when selecting service providers. Overseas providers may also be subject to the laws of the countries in which they operate.
9. Security
We take reasonable steps to protect the information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include access controls, authentication, software updates, backups, encryption in transit and security controls provided by our technology providers.
No internet transmission or electronic storage system is completely secure. Please contact us before sending highly sensitive information electronically.
10. How long we keep information
We retain personal and enquiry information for as long as reasonably necessary for purposes including customer service, business administration, security, taxation, insurance, legal and recordkeeping requirements.
When information is no longer reasonably required, it may be securely deleted, destroyed or de-identified.
11. Marketing communications
We will only send marketing communications where permitted by law.
If you receive marketing communications from us, you may unsubscribe using the option provided or contact us and ask to be removed.
Unsubscribing from marketing does not prevent us from contacting you about an active enquiry, service request, transaction, security matter or complaint.
12. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before providing access to personal information.
You may also contact us with questions about our privacy practices, cookies or marketing preferences.
13. Data breaches
If we become aware of a suspected data breach involving personal information, we will assess and respond to the incident.
Where the Notifiable Data Breaches scheme applies and notification is required, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
14. Children
Our website and services are not directed at children acting independently.
Where assistance relates to a child, a parent, guardian or other authorised adult should contact us on their behalf.
15. Privacy complaints
If you have a concern or complaint about how Get Melbourne Sorted has handled your personal information, please contact us.
We will consider the matter and aim to respond within a reasonable period.
Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
16. Changes to this policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, services, technology providers or legal requirements.
The current version will be published on our website with its effective date.
Contact us
Privacy Officer
Get Melbourne Sorted
Email: info@getmelbournesorted.com.au
Website: www.getmelbournesorted.com.au
ABN: 23 674 206 442